Informativa sulla privacy

Privacy Policy

This Privacy Policy explains how Valdo Store collects, uses, stores, and protects personal information when customers visit our website, place an order, contact customer support, subscribe to marketing, or interact with our online store.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Name, email address, phone number, billing address, and shipping address.
Order details, purchased products, payment status, delivery information, and customer support history.
Payment-related information processed securely through third-party payment providers.
Device information, browser type, IP address, time zone, pages viewed, referral source, and website activity.
Marketing preferences, newsletter subscriptions, and communication preferences.

How We Use Your Information

Valdo Store uses customer information to:

Process, confirm, and deliver orders.
Provide customer support and respond to inquiries.
Send order confirmations, shipping updates, and service messages.
Manage returns, refunds, cancellations, and delivery issues.
Improve our website, products, customer experience, and store performance.
Prevent fraud, detect suspicious activity, and protect store security.
Send marketing emails and promotional updates when permitted by law or when consent has been provided.

Payment Information

Payments are processed securely by third-party payment providers. Valdo Store does not store full credit card numbers or complete payment credentials on its own servers.

Sharing Your Information

We may share personal information with trusted service providers only when necessary to operate our business, including:

Payment processors.
Shipping carriers and delivery partners.
Order fulfillment services.
Customer support platforms.
Email and marketing tools.
Analytics providers.
Fraud prevention and security services.
Legal or regulatory authorities when required by law.

Valdo Store does not sell personal information.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, analyze traffic, improve performance, personalize content, and measure advertising effectiveness.

You can manage or disable cookies through your browser settings. Some features of the website may not work properly if cookies are disabled.

Email Marketing

If you subscribe to our newsletter or agree to receive promotional messages, we may send emails about new products, offers, collections, and store updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at support@valdostore.com.

Data Retention

We retain personal information for as long as necessary to provide our services, complete orders, comply with legal obligations, prevent fraud, resolve disputes, and maintain business records.

Your Privacy Rights

Depending on your location, you may have the right to request access to, correction of, deletion of, or restriction of your personal information. You may also have the right to object to certain processing activities or withdraw consent for marketing communications.

To exercise your privacy rights, contact us at support@valdostore.com.

Security

We use reasonable technical and organizational measures to protect customer information. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children.

International Customers

If you access our store from outside the country where our service providers operate, your information may be transferred, stored, and processed internationally. Data protection laws may differ depending on the location of processing.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact

For privacy questions or requests, contact:

Valdo Store
Email: support@valdostore.com

Effective Date: May 28, 2026